This site is operated by FELIXrobotics BV.
We are registered at the Netherlands Chamber of Commerce under KVK number 57141061 and with our registered office:
Zeemanlaan 15
3401MV IJsselstein
Netherlands
This is also our main trading address.
You may contact us at the above mentioned address and through the following means: Phone number: +31(0)303031387 Email address: [email protected]
Our VAT number is NL852454600B01
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/ We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (FELIXrobotics BV, Zeemanlaan 15, 3401MV IJsselstein, The Netherlands, [email protected], phone number: + 31 30 303 1387 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Before you return a printer for maintenance, repair or an upgrade you are required to submit a ticket at support and filling out the RMA form. Unauthorized returns will be rejected without express written approval from FELIXprinters.
Conditions are reserved by FELIXprinters. You may either (a) make one copy of the software solely for backup or archival purposes, or (b) transfer the software to a single medium provided the original is kept solely for backup or archival purposes. product manual(s) or written materials may not be copied, except for your own use. you may not copy, download, upload or in any other way reproduce content, except for creating one copy solely for backup or archival purposes. you do not acquire ownership of the software or content.
FELIXprinters products may make use of third party software codes, data, information functionality, other content and algorithms (“third party materials”). the use of third party materials included in the products may be subject to other terms and conditions. the official copyright notices and specific license conditions of these third party materials are to be found in or via our website. you hereby agree that the submission of any order implies that you have read and accepted the terms and conditions for any third party materials included in the products ordered.
Renting, lending, public presentation, performance or broadcasting or any other kind of distribution of the products is prohibited. other than as permitted by applicable legislation, you will not, and will not allow any person to, modify the products or any part thereof, to analyze it by means of reverse engineering, to decompile or disassemble the products, or to break or circumvent encryption or to allow or enable third parties to do so.
You will comply with all applicable laws and regulations, including without limitation the dutch administration act, regarding the export of technology with respect to the products.
Force majeure means circumstances that impede the fulfillment of felixprinters’s obligations under these terms and conditions which are not within felixprinters’s reasonable control, including late and/or delayed deliveries and incomplete deliveries by felixprinters caused by circumstances beyond felixprinters’s reasonable control. in a force majeure situation all of felixprinters’s obligations shall be suspended. should the period in which felixprinters cannot fulfill its obligations as a result of force majeure continue for longer than ninety (90) calendar days, both parties shall be entitled to dissolve the purchase agreement in writing without there being an obligation to pay any compensation whatsoever arising out of or in connection with that dissolution.
Felixprinters will not disclose information regarding your personal details, account or transactions to any third party other than in accordance with the privacy policy from dutch law.
felixprinters holds the right to show your company name and logo in felixprinters’s promotions, only in the context of you being one of felixprinterss customers. (‘’our customers include …[buyer company name and logo]’’)
Felixprinters is not responsible for the content of any third-party websites or services, any links contained in third-party websites or services, or any changes or updates to third-party websites or services. where felixprinters provides links and/or access to third-party websites and/or services it is only as a convenience to you, and the inclusion of any link or access does not imply an endorsement by felixprinters of the third-party site or service.
Third parties have no rights under applicable legislation in relation to the rights of third parties to rely upon or to enforce any term of these terms and conditions but that does not affect any right or remedy of a third party which exists or is available apart from such applicable legislation.
Any provisions in these terms and conditions which by their nature extend beyond the termination or expiration of any sale or license of the products will remain in effect.
If any provision of these terms and conditions is deemed to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect. you and felixprinters are deemed to have agreed to new terms and conditions in substitution for such invalid provisions. these new terms and conditions shall be interpreted, as regards their contents and effect, as closely as possible to the original text as written but in such a way that rights can indeed be derived from them.
These terms and conditions and any disputes related to these terms and conditions or to the purchase and use of the products or otherwise are subject to the laws of the netherlands. the united nations convention on contracts for the international sales of goods is hereby excluded from application to these terms and conditions. all disputes arising out of these terms and conditions shall be settled by courts venued in amsterdam, which will have exclusive jurisdiction in respect of any such disputes.
This english version of these terms and conditions is the version that governs your purchase, of products from felixprinters if you are located in the unites states of america. should you have any questions, suggestions or complaints concerning your order, your purchase, these terms and conditions, or if you desire to contact felixprinters for any reason, please do so by email by visiting felixprinters’s website.