Service

Welcome to our Service Center. Here you easily find answers to questions through our knowledgebase or you can create a ticket to ask a question or get support.
  • How to apply kapton tape

    Please see this video to see a best practice to apply kapton tape, which can be bought in our webshop. Tips and tricks: Use thicker kapton sheets > 0.15mm thick, allowing easier application...
  • Cannot connect my printer to the computer

      If you cannot connect your printer to the printing software computer, please follow the next steps.   Make sure the USB cable is properly connected to the computer Make sure the...
  • Z-sensor issues, leveling not working Tec 4

    In some cases the Tec 4 can have issues with the leveling and probing function. Most of the times the following steps fix the issues. Double check if the z-screw fixing the spindle to the motor is ...
  • decrease homing temperature of z-axis

    The z-axis homing requires an increased temperature 120 degC for the TEC 4, which causes a delay in some occassions. This is done to prevent damage to print surface in case there is some small blob...
  • Blank (blue) screen FELIX Pro series after turning on

    In some rare occassions, the firmware of the printer can be removed by powercycling the printer (turning it on and off) very fast. It is easy to fix, by just reinstalling the firmware. Please check...
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