Felix fails on warranty replacement.

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WayneC
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Joined: Tue Sep 02, 2014 3:42 am

Felix fails on warranty replacement.

Post by WayneC » Tue May 30, 2017 4:55 pm

I just ordered a new print head for my Felix 3.0. The heating element in the head was DOA.

I contacted Felix for a warranty replacement. They replied that I must have damaged it during installation, and are refusing to send a replacement. I have told them that their response is unacceptable, and I expect them to replace it. Part of their reasoning is that it is an inexpensive part, but I don't see how that matters. If it's so inexpensive, then why don't they just replace the defective one they sold me?

It may seem trivial, but if they were willing to cheat customers out of small things, what about the big things?

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gfeliksdal
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Post by gfeliksdal » Tue May 30, 2017 6:10 pm

Hi WayneC, sorry to hear this. Who exactly did you contact about this matter? Was it one of our resellers or directly to us?

WayneC
Posts: 16
Joined: Tue Sep 02, 2014 3:42 am

Post by WayneC » Tue May 30, 2017 8:05 pm

Directly to you. I can pm the persons name to you, if you like.

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gfeliksdal
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Post by gfeliksdal » Tue May 30, 2017 8:10 pm

Ok yes please do. We'll figure something out quickly.

WayneC
Posts: 16
Joined: Tue Sep 02, 2014 3:42 am

Post by WayneC » Tue May 30, 2017 9:07 pm

Thank you for fixing this. My faith in Felix is restored.

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